We don't accept return in our office in New York (No exception and no refund). Keep in mind that all returns must be shipped back to our partners in Italy and any returns to our office in New York will not be accepted and refund will not be issued.
All returns must be shipped to specified address within 14 days of the package delivery date.
Returns must be shipped from the same address as the original shipping address. You may not ship the order to one address, and then return it from a different address.
If you refuse delivery for any reason, then you are responsible for the contents of that order and will not be eligible for a full refund refund by Baltini.
Products must be returned in their original packaging with tag(s) ,label(s) still attached. If any tag(s) or label(s) are removed from the item, then the return will not be accepted.
Items must be returned unworn, unwashed, unused, and undamaged.
All returns must include the dust bag. brand box, shoebox, and all original packaging as these items are considered part of the product.
Items from different luxury boutiques should not be returned together. Please return each item individually using separate shipping boxes.
We do not accept returns for fur coats and down jackets.
If under exceptional circumstances we accept a return for a down jacket or fur coat, please be aware there will be higher than normal return charges and fees.
Worn shoes will not be eligible for return.
Bags that are scratched, worn or smeared will not be eligible for return.
Colors can appear as a slightly different shade on your display depending on your computer monitor, mobile device, or tablet. We always make our best effort to display colors as accurately as possible, but we cannot guarantee it.
We monitor the number of returns made by each customer. Our team may flag any return and refuse it at our discretion. Excessive returns may lead to the closure of your Baltini account.
- Contact our return department at firstname.lastname@example.org
- Specify your order number and item code on the subject and state your reason of returning on the text box.
- After we receive your return request, we will review it and will contact you within 24 hours
- If your return request is approved, we will notify you with further instructions.
- NOTE: If you have any further questions or if you believe you have received a defective product or an incorrect item, then please send an email with a brief description of the issue and photographs to our customer service team at email@example.com