Returns and Refunds

RETURNS POLICY
Our policy lasts 14 days. If 14 days have gone by since delivery date of your purchase, unfortunately we can’t offer you a refund or exchange.
Returns that do not comply with our policy will not be accepted. Please be sure to read throughly before submitting your return.
We don't offer free return at this time. Since you are importing luxury goods directly from Italy, all returns will be processed by custom in Italy. 
Please note that if you wish to return, you will be responsible for the total cost of shipping costs, customs duties, and/or courier charges.
All returns must meet the following requirements for processing:

All returns must be shipped to specified address within 14 days of the package delivery date.

Returns must be shipped from the same address as the original shipping address. You may not ship the order to one address, and then return it from a different address.

If you refuse delivery for any reason, then you are responsible for the contents of that order and will not be eligible for a full refund refund by Baltini.

Products must be returned in their original packaging with tag(s) ,label(s) still attached. If any tag(s) or label(s) are removed from the item, then the return will not be accepted.

Items must be returned unworn, unwashed, unused, and undamaged.

All returns must include the dust bag. brand box, shoebox, and all original packaging as these items are considered part of the product.

Items from different luxury boutiques should not be returned together. Please return each item individually using separate shipping boxes.

We do not accept returns for fur coats and down jackets.

If under exceptional circumstances we accept a return for a down jacket or fur coat, please be aware there will be higher than normal return charges and fees.

We do not accept return/exchange on Final Sale items.

Worn shoes will not be eligible for return.

Bags that are scratched, worn or smeared will not be eligible for return.

Colors can appear as a slightly different shade on your display depending on your computer monitor, mobile device, or tablet. We always make our best effort to display colors as accurately as possible, but we cannot guarantee it.

We monitor the number of returns made by each customer. Our team may flag any return and refuse it at our discretion. Excessive returns may lead to the closure of your Baltini account.

REQUESTING A RETURN:
  • Contact our return department at info@baltini.com
  • Specify your order number and item code on the subject and state your reason of returning on the text box.
  • After we receive your return request, we will review it and will contact you within 24 hours
  • If your return request is approved, we will notify you with further instructions.
  • NOTE: If you have any further questions or if you believe you have received a defective product or an incorrect item, then please send an email with a brief description of the issue and photographs to our customer service team at info@baltini.com
EXCHANGES
Exchanges are treated like returns. If you would like to make an exchange, then you will need to return the original item first. Since our products are sourced from boutiques partner in Italy, you will need to place another order for the new item you wish to purchase. 
REFUNDS
Once your returned item is received, and we verify that it complies with our returns policy, we will submit a refund request through your original payment method. Please note that refunds may take several days to process depending on your bank or credit card provider.
Once the return is processed and verified, you will receive a refund for the price of the order, excluding the total of shipping costs, customs duties, and/or courier charges incurred. Please note, customs duties are non refundable through Baltini. You may be able to recover customs duties by contacting the local customs bureau directly. This option may not be applicable in all countries, so we recommend that you hire a customs broker to determine whether you can apply for a refund for customs fees related to your return.