Returns and Refunds
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Returns that do not comply with our policy will not be accepted. Please ensure to read it thoroughly before submitting your return.
We don't offer free returns at this time. Since you are importing luxury goods directly from Italy, all returns will be processed by customs in Italy.
- Each item is subject to a flat fee of $35.
Import duties/taxes are non-refundable as Customs collect them in your country.
We don't accept returns at our Las Vegas office (No exception and no refund). Please note that all returns must be shipped back to our partners in Italy. Any returns to our office in Las vegas will not be accepted and a refund will not be issued.
- If you refuse delivery for any reason, then you are responsible for the contents of that order and will not be eligible for a full refund by Baltini.
- Items must be returned in their original packaging with tag(s) and label(s) still attached. The return will not be accepted if any tag(s) or label(s) are removed from the item.
- Items must be returned unworn, unwashed, unused, and undamaged.
- All returns must include the dust bag, brand box, shoe box, and all original packaging, as these items are considered as being parts of the product.
Items from different boutiques should not be returned together. Please return each item individually using separate shipping boxes and return labels.
- We do not accept returns for fur coats and down jackets. If, under exceptional circumstances, we accept a return for a down jacket or fur coat, please be aware that there will be higher than normal return charges and fees.
Depending on your computer monitor, mobile device, or tablet, your display's colors can appear in slightly different shades. We always try our best to display colors as accurately as possible. However, we cannot guarantee that you will see exactly what we displayed “as is”.
We monitor the number of returns made by each customer. Our team may flag any return and refuse it at our discretion. Excessive returns may lead to the closure of your Baltini account.
- Please click here to proceed with your return.
- Carefully review our return policy before proceeding to the next step.
- Specify your order number and email address on file and click 'Find your order'.
- After receiving your return request, we will review it and contact you within 24 business hours.
- We will notify you with further instructions if your return request is approved.
- If you have any other questions regarding your return, please contact our return department at firstname.lastname@example.org.
Exchanges are treated like returns. You must first return the original item if you want to exchange a product. Since our products are sourced from our boutique partners in Italy, you will need to place a new order for the new item you wish to purchase.
Once your returned item is received and we verify that it complies with our return policy, we will submit a refund request through your original payment method. Please note that refunds may take 3-5 business days to process, depending on your bank or credit card provider.
Once the return is processed and verified, you will receive a refund for the price of the order, excluding the total return shipping cost and import duties/taxes. Please note that import duties/taxes are non-refundable through Baltini.
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