Every purchase includes customs duties and free shipping (on all orders above $200), so you will not need to pay additional fees upon receipt of your imported item, more details can be found below.
Delivery duties are included and will be calculated at the checkout. The price you see is the price you pay.
If you purchase multiple items from different luxury boutiques, you will be presented with one total payment amount even if you have purchased multiple items.
After you complete an order, you will receive a confirmation email. Once we ship your order, you will receive another email with your tracking number.
If any problems arise while processing your order, then you will receive an email with a description of the issue or a request for further information.
In some cases, we may need to confirm your order with your card issuer. We always do our best to keep delays to a minimum and ship your items as soon as possible.
Please note, once an order has been placed, we are unable to make changes to the order details or delivery address.
Please ensure all details are correct prior to purchasing.
SHIPPING AND TRACKING
We only offer express international shipping to ensure that your items arrive quickly and securely.
Please note that we cannot guarantee delivery time, in some cases deliveries may take longer.
Once we ship your order, you will receive an email with the tracking number. You can also find information about your purchases by signing into your account and under order history.
If you purchase multiple items from different luxury boutiques, then those products will be shipped separately.
We use DHL Express, UPS and FedEx to handle our expedited shipping across the world. Deliveries are normally made Monday to Friday, between 9 a.m. and 5 p.m. (local time).
Please note that deliveries may take longer during Italian public holidays.
We work closely with our shipping companies and partner boutiques to minimize delays.
CUSTOMS DUTIES AND TAXES
Customers from the European Union
For orders shipped to countries within the European Union, there are no customs duties. However value-added tax (VAT) will be calculated at checkout.
Customers outside the European Union
For orders shipped to countries outside European Union, delivery duties are included and will be calculated at the checkout. The price you see is the price you pay.
- Any customs or import duties are included and the final amount will be presented to you at checkout so there are no hidden costs.
- The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel.
- Please note - we cannot undervalue orders, or mark them as a gift.
Your purchase(s) will be sent to the specified delivery address and/or the address of a third party that you identified during the order process; such indication authorizes Baltini to deliver the product to a third party at the specified address.
To protect your purchases, Our shipping couriers require a signature for all international packages.
The courier cannot leave the item without a personal sign-off. Please be sure that the shipping address is correct and that you (or someone you trust) will be available to sign for the package.
If no one is there to sign for the delivery when it arrives, then a notice of attempted delivery will be left at the address.
At this point, you will need to contact the courier to schedule a new delivery date. You may also choose to pick up the package from the nearest courier store.
If you receive a final delivery attempt notice, then you will need to retrieve the package within 3 days.
If you fail to retrieve a package or refuse delivery for any reason, then you are responsible for the contents of that order and you will not be eligible for a full refund by Baltini.
You will be refunded the cost of the item purchased less the customs fees, taxes and shipping costs to return the merchandise to Italy.