HOW TO SHOP AT BALTINI
No, all you need is an email address. We recommend that you register for an account to start adding pieces to your Wishlist, but, you can also place and track orders as a guest and sign up at a time that suits you.
It's easy! Here’s how:
1. Choose a category or designer from the top navigation menu or search to explore a specific style or trend.
2. Select your desired piece and click ‘Add to cart’. Once you've added all items, go to check out.
3. Sign in to your account or, if you've not yet created one, proceed via guest checkout.
4. Enter your address, payment method and delivery details to complete your order. That's it – we'll confirm the order and it will be carefully prepared and shipped to you, with updates every step of the way.
Click on ‘Size Chart’ on the item’s page to view our conversion chart.
We can always make changes if your order has not been shipped. Please contact our customer service at email@example.com for more information. We're unable to add items to an existing order but we welcome you to place a new order for any additional pieces. Find out more in our Return & Refunds Policy.
BALTINI PRICING & PAYMENT
It's down to our unique business model. At Baltini, you are shopping pieces from our luxury brands and partners worldwide, expertly curated for you by our team. Prices are determined by each Baltini partner, so the price of the same item may vary.
Please note: Placing an item in your shopping cart does not reserve it.
If you pay by debit or credit card, full payment is usually taken once your order is ready for shipping, but your bank or card issuer may reserve the order amount in your account immediately.
At this moment, we only accept the following credit cards:
* American Express
* Diners club
All payments are processed through a secure checkout system.
We're teaming up with Klarna to offer the smoothest payment options at checkout! Select Klarna at checkout to split your total purchase into 4 equal installments. No added interest or fees when you pay on time! For more information, please click here.
Product availability & authenticity
We work with partner boutiques across Italy to provide the largest selection of luxury goods, and each boutique’s stock is listed separately. Sometimes the same item is being sold by different partner boutiques, each with own price.
We aim to provide a fair opportunity to shop our most in-demand styles and as items are often limited, we don't offer reservations.
We can assure you that all of our products are 100% authentic. Our offering is expertly curated from the best luxury fashion around the globe. Please visit our Authenticity Guarantee page for more information.
Your order will be carefully packaged in a protective box with branded dust bags if provided by the designer/boutique to ensure it arrives to you in great condition.
Shipping, taxes & duties
The good news is we offer Free Shipping for orders above $200 – this means you can purchase multiple pieces from multiple vendors and we also offer a flat rate shipping of $19.95 for orders below $200.
Find out more about our shipping policy.
Once your order is confirmed, we'll dispatch it within 2 business days. Delivery takes between 3-5 business days, depending on your location. If you ordered from multiple Baltini partners, your items will arrive separately and you'll receive separate delivery notifications.
Tracking information and an estimated delivery date will be provided by email. You can also follow its journey by heading to 'My Orders' in your account.
We are not able to cover customs duties at this moment. Estimated customs duties will be displayed at checkout so everything will be delivery duty paid (DDP) and there will be no hidden costs.
Returns & Refunds
We offer a full refund (excluding delivery costs) on any items returned to us within 14 days of the delivery date. If you wish to return items, please contact our return department at firstname.lastname@example.org.
Please note that you’re importing luxury goods directly from Italy, so your returns are processed through Italian customs. This process requires additional shipping costs, customs duties, courier charges. Which is why we don’t offer free returns at this time.
All returned pieces must be unworn, undamaged and unused, with all tags attached with its original packaging. Unfortunately we cannot accept returns for items based on scent. Our partners ship only new items. We cannot accept returns based on these circumstances.
You can find more info on returning an order in our Returns & Refunds Policy.
Once your return is received, we must verify if the items/products comply with our Returns Policy. Once this verification process is complete, then our customer service team will process your refund through the original payment method. and will normally appear within 10 business days, depending on the processing time of your payment provider.
Unfortunately no. All returns are processed through Italian customs, which requires additional shipping costs, customs duties (DDP) and/or courier charges so we don’t offer free returns at this time. Therefore, if you return an item, you will be responsible for the total cost of shipping, customs duties (DDP), and/or courier charges.